Editorial Policy
Editorial Guidelines
We abide by the Australian Press Council Statements of Principles, which can be found on their website, or stated here.
​
Complaints
If you have a complaint about something you have read on Thought Digest Media or social media feeds, please contact us in writing at
​
Comments made via social media or text messages are not considered written complaints.
​
Handling complaints about the work that we produce is very important to us. It keeps us accountable and helps us to continually improve our offering.
​
Effective complaints handling lets us acknowledge problems if, and when, they occur, and remain a trusted source of information.
​
Our complaints handling procedures are shared with all staff and they are required to be familiar with them.
​
Our response to complaints aims to be proportionate, professional and timely and focus on resolving any matters in a respectful way.
Prompt acknowledgement
​
We are a locally owned, online independent newspaper.
​
Not every complaint needs an elaborate response but every complaint needs to be acknowledged. Some complaints will simply be because a reader wants to be heard or present a counter argument.
​
We will apply a ‘common-sense’ approach to proportionate complaints handling – sometimes this will be no more than an automated response acknowledging it has been received, other times it may be a detailed engagement.
​
Assessment
We will assess the complaint against the editorial guidelines.
​
If required, we will refer the matter for an independent review.
​
If it is apparent that our guidelines have been breached we will address the complainants feedback either via return correspondence or a printed correction, depending on the complaint.
​
Further Action
If you feel our response is not satisfactory, you can refer your complaint to the Australian Press Council at www.presscouncil.org.au/complaints-form/